Some Observers - Emerging Futures + Technologies + Consumers
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Looking To a Post-Prahalad Future

 
This morning many awoke to read the sad news that renowned management professor and development theorist CK Prahalad passed away after a brief illness. Even though his most well known work, "The Fortune at the Bottom of the Pyramid", was released in 2004, it seemed that in some ways, Prahalad's vision of a world where the poor, to paraphrase his obituary in the Times of India, are not seen as victims but as consumers in their own right, was reaching its largest audience today. In an era where so many companies in the developed world are seeking new opportunities to replace the weakening consumer markets of the West, Prahalad's enticement to create demand from, and deliver value to, people in emerging and underdeveloped markets looks very attractive. And not a few of these companies are staying in business at this stage due to the relative strength of these emerging market economies.
 
And now, many top global players followed Prahalad's advice and have poured resources into India, China, parts of Africa, Southeast Asia and Latin America in hopes of selling cars, soap, PCs, appliances and many of the trappings of "mainstream" consumer society to new buyers. Banks, NGOs and technology companies are hard at work finding ways to speed the arrival and movement of money and credit to these sectors. And local companies in these regions are rapidly developing inside tracks to serve their own markets. Ironic that the week of Prahalad's passing the Economist carries a special feature on bottom-up innovation and the success stories of companies and brands many in the West have only just become aware of. 
 
So, what comes next? What is the post-Prahalad world? As a futurist, my job is to think about these things—to observe, think, sketch and describe possible futures that may emerge, and look at possible models that aren't just extrapolations of the past, or fulfillment of management fantasies about the successful transplantation of Western strategies to other regions. To me, we are already starting to see some of the signals that outline this future: not just rising incomes and new consumers, but a fundamental shift in global power dynamics in economics, social values, technology models, and more. We are seeing a swing from acquisition to utility, from consumption to production. And the producers, creators and builders are the ones that will call the shots for some time to come. We aren't just seeing our own ideas and values with an Indian or Chinese or Brazilian name on the label. We've spent five centuries in the West creating models of commerce that reflect our deeper cultural values. Why will the next phase be any different for those people, countries and cultures that have the momentum in the next five centuries? 
 
If one believes that Prahalad's ideas have helped bring us to the edge of an era where "the other 90 percent" are the leading innovators, we need to be prepared for how those innovations differ from what's come before, with what values they will teach and shape us, and how we might find new economic and social pathways forward as our current ones increasingly falter. Prahalad's ideas have been interesting, stimulating and to some extent catalytic. It's what comes next, however, that will be really powerful.

 

Filed under  //   Africa   Asia   BOP   China   Economist   futures   India   innovation   Latin America   Prahalad   scenarios  
Posted by Scott Smith 

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New Tools for Understanding Lifestyles in Emerging Economies

As more organizations try to address potential opportunity in the BoP and tiers just above, many are running up against a major obstacle: understanding the lives, needs and evolution of the people who live within these economic tiers and cultures in a way that isn't just a two-dimensional set of base assumptions. Some take the easy but faulty route of just making up some cardboard cut-out descriptions of the poor, applying some basic insights taken from Prahalad or elsewhere, and rush off to reset pricing and packaging to address an income level, not a person, and then consider their work done.

Others take a more traditional approach, creating standard segmentation models based on income, other demographic data and possibly some current consumption habits. Given the targets of this segmentation—consumers whose behaviors and needs are changing as their economic, social and technological worlds evolve quickly in the modern era—are living in more connected, dynamic and globalized contexts, basic segmentation models may tell you something about where they are, but not where they are headed in the near future. They also ignore or give very sparse attention to the myriad external trends that shape these wants, needs and capabilities—the very factors driving change. 

Given new tools we've developed, we may be able to do is develop a more detailed picture of their context, consider the external factors shaping them and this context, gain insight into internal drivers, and better understand these new lifestyle archetypes our work and observations tells us are taking shape now. We've used such a tool in the past to map emerging lifestyles both at the high end (what we used to call early adopters, but who now show up all along the "use" spectrum), and among different kinds of innovators at the lower end of the economic spectrum. What it uncovered was eye-opening, showing us where new and quite unpredictable lifestyle areas are emerging, pointing us toward new product and service concepts that presume certain levels of change will take place, allowing us to do more future-forward new product ideation. 

We are interested in pointing these tools toward emerging economies to develop maps of emerging lifestyles that take us beyond the cardboard BoP personas or snapshot segmentations. Our observations, research and insights gathered to date tells us we are looking at w whole new set of technology-influenced lifestyles and contexts—across Asia to Africa and Latin America, and in particular in the "grey area" markets between the BoP and developed markets where change is happening fastest now. We can see it already from the street and media, but bigger steps need to be taken to put flesh on the frame of hypothesis.

If you are interested in joining us to launch this exploration as a sponsor or supporter, drop us a line, let us know and we can tell you more about it. Ultimately, we'd love to build a world map of these future lifestyles to see the global patterns and local differences more clearly. We are open to pilot markets where we can deploy and tune the toolset—using both primary and secondary insights—while looking to a larger exercise down the road.

Filed under  //   BOP   foresight   futures   lifestyles   personas   research   segmentation  
Posted by Scott Smith 

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