Some Observers - Emerging Futures + Technologies + Consumers
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SO Links: Week 30

Another long break, but diverse research hits kept flowing in:

 

 

Filed under  //   Apple   batteries   Bubbly   China   drugs   Europe   India   links   microlending   mobile   power   tablets   technology   Twitter   Unilever  
Posted by Scott Smith 

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SO Links: Week 26

Slow research week, but the pace is picking up. 

Filed under  //   BOP   China   Danone   food   India   infrastructure   links   mobile   science   technology  
Posted by Scott Smith 

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SO Links: Week 24

Filed under  //   broadband   China   crime   India   infrastructure   Mexico   mobile   Singapore   Tianyu   transportation  
Posted by Scott Smith 

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SO Links: Week 19

As a resource, starting this week, we are posting selected links gathered during our research each week. 

Filed under  //   banking   Brazil   complexity   consumers   India   mobile   money   netbooks   resilience  
Posted by Scott Smith 

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Looking To a Post-Prahalad Future

 
This morning many awoke to read the sad news that renowned management professor and development theorist CK Prahalad passed away after a brief illness. Even though his most well known work, "The Fortune at the Bottom of the Pyramid", was released in 2004, it seemed that in some ways, Prahalad's vision of a world where the poor, to paraphrase his obituary in the Times of India, are not seen as victims but as consumers in their own right, was reaching its largest audience today. In an era where so many companies in the developed world are seeking new opportunities to replace the weakening consumer markets of the West, Prahalad's enticement to create demand from, and deliver value to, people in emerging and underdeveloped markets looks very attractive. And not a few of these companies are staying in business at this stage due to the relative strength of these emerging market economies.
 
And now, many top global players followed Prahalad's advice and have poured resources into India, China, parts of Africa, Southeast Asia and Latin America in hopes of selling cars, soap, PCs, appliances and many of the trappings of "mainstream" consumer society to new buyers. Banks, NGOs and technology companies are hard at work finding ways to speed the arrival and movement of money and credit to these sectors. And local companies in these regions are rapidly developing inside tracks to serve their own markets. Ironic that the week of Prahalad's passing the Economist carries a special feature on bottom-up innovation and the success stories of companies and brands many in the West have only just become aware of. 
 
So, what comes next? What is the post-Prahalad world? As a futurist, my job is to think about these things—to observe, think, sketch and describe possible futures that may emerge, and look at possible models that aren't just extrapolations of the past, or fulfillment of management fantasies about the successful transplantation of Western strategies to other regions. To me, we are already starting to see some of the signals that outline this future: not just rising incomes and new consumers, but a fundamental shift in global power dynamics in economics, social values, technology models, and more. We are seeing a swing from acquisition to utility, from consumption to production. And the producers, creators and builders are the ones that will call the shots for some time to come. We aren't just seeing our own ideas and values with an Indian or Chinese or Brazilian name on the label. We've spent five centuries in the West creating models of commerce that reflect our deeper cultural values. Why will the next phase be any different for those people, countries and cultures that have the momentum in the next five centuries? 
 
If one believes that Prahalad's ideas have helped bring us to the edge of an era where "the other 90 percent" are the leading innovators, we need to be prepared for how those innovations differ from what's come before, with what values they will teach and shape us, and how we might find new economic and social pathways forward as our current ones increasingly falter. Prahalad's ideas have been interesting, stimulating and to some extent catalytic. It's what comes next, however, that will be really powerful.

 

Filed under  //   Africa   Asia   BOP   China   Economist   futures   India   innovation   Latin America   Prahalad   scenarios  
Posted by Scott Smith 

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The Last Scooter: Upgrading the Indian Middle Class Dream

(Image: Premii/Flickr)

India's fabled Bajaj will issue the last of its classic scooter from its production line in a few weeks, signalling a shift in Indian consumers' transportation choices and, more importantly the benchmark for middle class aspirations. Like the Volkswagen Beetle and Italy's postwar classic Vespa, designed to be affordable, accessible, simple-to-maintain means of getting to a job, shop or visit another town, the Bajaj scooter put a similar tool of middle class aspiration within reach.

Those aspirations are higher now. The reason Bajaj gives for the shutdown of the scooter lines is shifting consumer demand: India's rising consumers want a little more. They see the noisy, boxy Chetak scooter as a symbol of the country's past, not its future. They see the motorcycle or a small, simple car like the Nano as something better, less focused on utility and more on image. 

This shift is telling. We've seen it with mobile phones, for example, in India and other countries. Basic is fine, but a little style, brand and power to go with the utility is not just welcome but demanded, and consumers want to be the ones to make the choice. Understanding this evolution, and how to strike the balance, will be key to succeeding in this booming economy, and may provide lessons that can be used elsewhere in emerging markets.

Filed under  //   consumers   India   manufacturing   transportation  
Posted by Scott Smith 

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Small World

Photo by djoheninde

Two very different events in two very different places this week are worth watching for what they tell us about the future and its emerging design requirements: the Consumer Electronics Show in Las Vegas, which kicks off this coming weekend, and the New Delhi Auto Show, which opened already this week in India's capital. 

Leaks and previews ahead of CES suggest what we forecasted in private last summer: a plethora of small, light, energy conserving, utilitarian devices to against the usual focus on power, size, reach and volume. Netbooks, smartbooks, tablets, hybrids, mobiles and other devices based on open platforms and/or efficient processors and sufficient storage are the theme this year. While there is still plenty for the early adopter fanbois to get excited about, there is a noticeable shift to more affordable. some might say more democratic, devices.

Meanwhile, accelerating a theme that has emerged in recent global auto shows, but enhancing it for India's unique needs (growing demand, cramped infrastructure, lower per capita incomes), small, simple, efficient and useful have been the watchwords in New Delhi. Tata of course had more to say about its revolutionary Nano, including plans to make an electric version, and Honda, Toyota and VW have led the early announcements with compact vehicles designed for the country's new motoring classes. 

All of this effort in design, innovation, manufacturing and marketing isn't simply to support a short-term fad. While markets such as the US have been ramping "down" to add smaller cars and computers to product line-ups, emerging markets such as India are ramping up into these product lines as a future core offering—they know the way to reach the mass market is to accommodate this need for small, and by gaining scale and the related economies needed to succeed, these "small" innovations will increasingly port to more advanced markets. In the US, we look at small as our second or third option—something for when there is still space left to fill, and money to burn. Not so the rest of the world, where innovating small is the way out—and up. 

Filed under  //   Honda   India   innovation   mobile   netbooks   open source   small   Tata   Toyota   transportation   VW  
Posted by Scott Smith 

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Understanding Wayfinding in India

Photo by Anil Jadhav

Google announced on its official blog today an interesting revamp of the textual directions given by Google Maps India. Until now, GMaps has delivered dry, technical, and for some people, unhelpful turn-by-turn directions, simply instructing the travel to turn right or left after a certain distance, and/or at a certain road. This is okay if you are a surveyor armed with technical equipment, or have named roads to go by.

However, Google UX designers took a closer look at the needs and operating environment of Indian users and realized they were dealing with many situations where formal road names weren't available, or where users may have literacy issues or very different wayfinding habits. Landmarks, they discovered, play a critical role in orienting the traveler, and may be a more recognizable marker that indicates a turning point or correct progress--a gas pump , a seed store, a kiosk all may be better known markers of direction and distance than a formal road name (which may not be locally recognized) or distance traveled. The result is that Google has made these subtle but important changes to their text directions. It may also present a future opportunity to build a better database of locally important businesses and information nodes as it complies these marker points. 

This change echoes research carried out by others around mobile and other computing or communications interfaces in markets where different modes of social communication--and levels of literacy--exist. It will be interesting to see if and how Google applies these learnings in analogous environments, and if it is applied at all in more advanced markets. 

Filed under  //   Google   India   literacy   location   maps  
Posted by Scott Smith 

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Welcome to the BOPNet

Trying to answer a number of loosely related questions lately, an important idea has become increasingly clear: we are rapidly entering the age of the BOPNet. 

The past decade of ICT has been defined by a combination of Moore's law and the need to drive more and more data across expensively built networks, fueling behavior that wants faster processors, faster networks and richer communications and media experiences, culminating in iconic objects like iPhone, big screen laptops and an armada of bandwidth hungry applications and services. 

Meanwhile, while we obsessed over bigger, faster, more in the developed world, networks were lit in the global south, mobile subscriptions in emerging markets spiked, and better services have crept (slowly, but surely) into the previously dark corners of these markets. Most importantly, thousands of ambitious developers and entrepreneurs have been developing appropriate services, mainly in small islands, tuned to the unique needs, as well as the resource restrictions, of local environments. 

Now, as Niti pointed out recently, we are starting to see not only platforms that span multiple BOP environments grow and solidify, and metaplatforms emerge. We are experiencing the coalescing of the BOPNet. It's emergence can be defined by what you can and can't do with it. You can't reasonably apply most usage and business models from the developed markets—metrics are different, usage patterns are different, and Mbps moved and minutes used don't totally equate to value delivered. Massive infrastructure investments can't just be passed down—cents on the dollar matter. You can manage resources more carefully at the technology level. You can deliver high value utility while not demanding more bytes and bandwidth. You can mine a rich seam of opportunities, because there is now scale.

Thinking about this BOPNet, several implications come to mind:

1. The BOPNet is a separate sphere, but will be integrated with its developed world cousin. As commerce and communication flows between these two spheres increase, opportunities will exist in translating at the border.

2. Its unique characteristics will start to shape macro-level infrastructure. In much the same way developd world ICT models shape and bend physical infrastructure, from transportation to energy to commerce, the unique characteristics of the BOPNet will shape these same markets' design and function in the next few decades.

3. Innovation from the BOPNet will continue to flow uphill. The developed world is fast approaching a point where it cannot devote infinite resources to ICT. We are already learning to take innovations created to better serve the BOPNet and use them to do more with less in the developed world. This will accelerate. 

4. Technologically, over time the pyramid may begin to invert. The simple math will drive momentum in innovation to the point where the BOPNet reaches a kind of utility-parity with the top of the pyramid, particularly if the top of the pyramid continues shifting its media consumption to these networks at the cost of developing more actual utility and value. China is doing this with energy, innovating based on the need to sustain 1.4 billion inhabitants (an innovation inversion we will hereafter call "Friedman's Nightmare"). India may do this with communication networks in the same way, as may (hopefully) parts of Africa eventually. This will also mean not measuring innovation simply on the basis of dollars earnd, shareholder value created, or ads served, but more along the metrics of life improvement. Right now, I'd take FrontlineSMS, and Ushahidi over Foursquare and Spotify in that category.

More to come for sure. Stay tuned.

Filed under  //   BOP   China   India   infrastructure   innovation   media   mobile   networks   utility  
Posted by Scott Smith 

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Twitter in Two Cultures

Twitter launched two new initiatives in two very important countries for communications this week: a deal with Bharti Airtel to enable Twitter via SMS in India, and a new mobile version of the service in Japan. Both countries already have active Twitter users, but each brings something different to the global communications picture. 

Japan has been seen as a pioneer in mobile communications for the past decade, but has often been a literal as well as physical island technologically, with most of its innovations home-grown and consumed locally, particularly in the mobile space. India is very much seen as representative of the future of mobile, and maybe communications in general. It will be interesting to see how these two markets use, or don't use, a tool like Twitter differently, based on their potentially very different trajectories.

Filed under  //   culture   India   Japan   mobile   SMS   Twitter  
Posted by Scott Smith 

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